Shipping and returns

Shipping

• We process orders in 1 to 3 business days.
• You receive your tracking number by email 1 to 4 days after your purchase. You can follow it on Track your order.
• An order with several products may arrive in more than one package, each with its own tracking number.
• International orders may be subject to import duties or taxes set by your country, paid by the customer.

Full details: Shipping policy.

Track your order, step by step

1. We process your order. This takes 1 to 3 business days.
2. You receive your tracking number. We email it to you 1 to 4 days after your purchase.
3. You follow your package. Enter your number at Track your order whenever you want.
4. Local delivery. Once your package clears customs in your country, a recognized local carrier delivers it to your address.

Delivery times are estimates and may vary due to customs or local logistics. In extended or rural areas of Mexico, delivery may take 3 to 5 additional days. If your order does not arrive within the estimated time, write to us through the contact form with your order number and we will follow up with the carrier.

Returns and refunds

• 30 days from the day you receive your order to request a return.
• The product must be unused, in its original packaging and with your order number.
• Refunds go to your original payment method in 5 to 10 business days after we inspect the returned product.
• Return shipping is paid by the customer, unless the product arrived damaged or wrong. In that case, contact us within 48 hours with photos and we cover the replacement.

To start a return, write through the contact form with your order number. Full details: Refund policy.

How to return your order

1. Request it within 30 days. The period starts the day you receive your order.
2. Write to us. Use the contact form with your order number and the reason for the return.
3. Follow our instructions. We reply with the steps to complete the process. Send the product unused and in its original packaging.
4. We inspect it and refund you. Once we receive it, we notify you whether the refund is approved. If it is, it goes to your original payment method in 5 to 10 business days.

Damaged or defective product? Contact us within 48 hours of receiving it, with photos of the product and the packaging. We will arrange a replacement or refund at no extra cost to you.