Shipping policy

Shipping information and delivery times

At Flowipe™ we bring you the latest in home cleaning straight to your door, at the most affordable prices on the market. To offer you the lowest factory-direct price and free shipping, we dispatch our exclusive imported products from our international distribution centers.

1. Coverage and shipping cost

  • Mexico: insured FREE shipping to every state. The shipping cost is already included in the product price.
  • Rest of the world (including the rest of the Americas and Europe): we ship at a flat rate of MX$89 per order, shown at checkout before you confirm your purchase.

2. How long does my order take to arrive?

  • We process your order within 1 to 3 business days.
  • Mexico: 12 to 20 business days to any state. In extended or rural areas, the process may take 3 to 5 additional days due to local logistics.
  • All other countries: 20 to 29 business days.

These times are estimates and may vary due to factors beyond our control, such as customs or each country's local logistics.

3. How can I track my package?

All our shipments are insured and come with a tracking number. You will receive your tracking number by email 1 to 4 days after your purchase, so you can follow your package in real time. You can check it at any time on our Track your order page.

4. Who delivers my product?

We work with reliable logistics networks. Once your package clears your country's customs, delivery to your address is coordinated by well-known local carriers so that it reaches your hands safely.

5. Orders with several products

Because products may ship from different warehouses, a single order may arrive in more than one package. Each package has its own tracking number.

6. Customs and taxes

Shipments to Mexico do not generate additional charges. For international shipments, your order may be subject to import duties or taxes determined by your country's authorities. These charges, if they apply, are paid by the customer and are not included in the product price or the shipping cost.

7. Delayed or undelivered order

If your order does not arrive within the estimated time, write to us through our contact form with your order number and we will help you follow up with the carrier.