Refund policy

Return period

You have 30 calendar days from the date you receive your order to request a return. After this period, we will not be able to offer a refund or exchange.

Conditions for returning a product

For your return to be accepted, the product must:

• Be unused and in the same condition in which you received it.
• Keep its original packaging.
• Be accompanied by the receipt or order number.

How to request a return

Write to us through our contact form with your order number and the reason for the return. We will reply with instructions to complete the process.

Refunds

Once we receive and inspect the returned product, we will notify you whether the refund was approved. If so, it will be processed automatically to your original payment method within 5 to 10 business days.

Return shipping costs

Shipping costs to return the product are paid by the customer, unless the return is due to our error (defective or incorrect product), in which case we cover the cost of the replacement shipment.

Damaged or defective products

If your Flowipe™ arrived damaged or with a manufacturing defect, contact us within 48 hours of receiving it with photos of the product and the packaging, and we will arrange a replacement or refund at no additional cost to you.